FAQ
Frequently Asked Questions
Booking a ride with Zino Taxi is easy and can be done in just a few clicks. Visit our website or use our mobile app, select your desired service (airport transfer, taxi service, or city tour), enter your pick-up and drop-off details, date and time, and any specific requirements. Once you’ve filled in your personal details and confirmed the ride, you’ll receive a booking confirmation via email or text.
All Zino Taxi drivers are highly experienced, professionally trained, and fully licensed. We ensure that our drivers not only meet all local regulations but also undergo additional training to provide the best possible service to our customers. Safety, professionalism, and courtesy are our top priorities.
Yes, you can. Zino Taxi is happy to accommodate families traveling with young children. Please mention your need for a child seat when making your booking, and we’ll ensure that your vehicle is equipped with a suitable and safe child seat.
We understand that plans can change. If you need to cancel your booking, you can do so free of charge up to 24 hours before the scheduled pick-up time. For cancellations made less than 24 hours before the pick-up time, a cancellation fee may apply. For more details, please refer to our cancellation policy on our website.
Yes, Zino Taxi offers services beyond Utrecht, including transfers to major airports like Schiphol, Eindhoven, and Rotterdam The Hague Airport, as well as taxi services to cities like Amsterdam and Maastricht. For specific inquiries or custom travel arrangements, please contact us directly.
Our fares are calculated based on several factors including distance, service type (Sedan, VAN, BUS), and any special requests like child seats. We offer competitive and transparent pricing, with no hidden charges. You can get an estimate of the fare at the time of booking on our website.
Yes, our city tours are customizable. You can choose specific destinations or themes for your tour of Utrecht. Share your preferences with us during the booking process, and we will tailor a tour that suits your interests, whether it’s historical landmarks, cultural spots, or culinary experiences.
Yes, Zino Taxi encourages advance bookings to ensure availability and better planning. You can book your ride days, weeks, or even months in advance through our website. Advance bookings are particularly recommended for airport transfers and city tours to ensure we can accommodate any specific requests you may have.
Zino Taxi offers a variety of payment options for your convenience. We accept major credit and debit cards, online payment methods, and cash payments. Payments can be made at the time of booking through our secure online system or directly to the driver at the end of your trip.
For airport transfers, we monitor flight schedules to adjust pick-up times based on your actual arrival time. If your flight is delayed, we will reschedule your pick-up accordingly at no extra charge. To assist us in this process, please provide your flight number when booking your airport transfer.